Support & Services
A subscription to Java for Business provides flexibility of choice, longer and predictable support windows, and faster access to critical fixes and updates for companies who rely on Java for their business operations.
Which Support Level is Right for Your Business?
Java for Business offers four levels of support to ensure the right fit for your business needs
- Access-Only offers continued access to software that has reached end of life for those customers who do not needs support. Security updates and any other bug fixes made to releases after end of life will be available to you via this program. Access-Only is perfect for customers who are using legacy applications with no bugs or problems but who wish to continue to receive security updates and general bug fixes for Java.
- Standard Support extends the life of existing Java applications for your organization and for your customers. Fixes provided to you will continue to be made available to Java for Business customers along with new operating system support and all other maintenance in quarterly updates. Perfect for customers whose primary interest is in running their Java applications much longer than ever possible before.
- Premium Support adds the ability to have a fix provided to you by Sun to also be incorporated into Sun's next available bi-weekly standard revisions, ensuring your network of customers and partners can leverage that same fix, faster than ever before. Premium support is perfect for customers' whose Java application are critical for their and their customers businesses.
- Premium Plus Support further adds the ability to request a quote for a Java for Business custom revision for an older update or revision of the Java platform (additional terms and conditions apply). Premium plus support is perfect for customers seeking maximum assurance for their Java applications from Sun
Java for Business Support | ||||||
|---|---|---|---|---|---|---|
| Java for Business | ||||||
| Access Only | Standard | Premium | Premium Plus | |||
| Total Duration of Maintenance | 10 | 10 | 10 | 15 | ||
| Product Support Life | -- | 10 | 10 | 10 | ||
| Retirement Support | -- | -- | -- | 5 | ||
| Coverage | -- | 12x5 | 24x7 | 24x7 | ||
| Response | -- | Within 4 hours | Immediate | Immediate | ||
| Fix Delivery | Updates** | Updates | Standard Revisions | Custom Revisions* | ||
| Forums | X | X | X | X | ||
| Sun Alerts and Notifications | X | X | X | X | ||
| Knowledge Base Access | X | X | X | X | ||
| On-Demand Software Updates | X | X | X | X | ||
| Sun VIP Interop Support | -- | -- | X | X | ||
| Accelerated Access to Engineer | -- | -- | -- | X | ||
* Custom revisions available at an additional cost
** Without support, only planned updates and security fixes are available.
Options for Current Java SE Customers
Current Java customers can:
- Use the traditional Java SE free-of-charge and have access to updates for three years from the time of Java SE product family release
- Purchase and migrate to Java for Business and enjoy up to 15 years of support as well as access to Java for Business updates and revisions
- Stay on an older Java SE update at no cost (i.e. 1.4.2_17). Sun will continue to provide access to older Java SE release families and their updates on Sun's Java product archive
TrainingSun offers a range of Java training options − including instructor−led, live virtual class, Web-based, CD-ROM courses, or custom coaching – as well as opportunities to view past JavaOne training sessions online. CertificationSun offers a variety of certification paths for programmers and enterprise architects, as well as preparation methods and certification programs. Custom certification is also available. | Resources
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