In line with the demands of a business competition, many companies realize that the benefits of technology and products can no longer be solely relied upon a source of competitive advantage. Therefore, to win the market competition many companies develop differentiation through service element that increasingly pamper their customers. Satisfaction and loyalty become the focus of attention in winning the competition. Business Process Management is a flow of a relatively new management practice, especially for the business community in Indonesia. Business Process Management (BPM) focuses on designing and improving the quality and effectiveness of all our processes and core business activity occurring within the cross-functional which leads to improvement of service quality to customers.
Short courses of this discussion explores how to improve the design of core business processes to become more effective and focused on customer satisfaction, and using the experiences of the companies best practices or standards of the world, participants are expected to get an idea how to measure the effectiveness of core business processes that occurred in his company. Besides that this program helps managers to analyze business processes that are necessary for efforts to increase the effectiveness of the design process / activity in the company's core.
Main Discussion Topics
* Introduction to the understanding and scope of Business Process Management, a vertical and horizontal organization
* How to conduct business process analysis, how to do the decomposition process and the mapping process used to determine the step increase and improvement of the design process more effective and focused on customer satisfaction
* How to do the improvement of key business processes, concepts and tools (tools) which is used
Destination Short Course
After attending this program participants can expect:
* Getting a new horizon of how to manage business activities horizontally - cross-functional, thereby helping companies avoid potential fragmentation of the coordination of the core processes as it occurs in a vertical management system - a function which is generally applied
* Elaborating on the company's business processes into a hierarchical system process, so participants can determine the core processes, which in turn will become a focus for efforts to improve the quality and effectiveness of the process, including determining who should be the process owner responsible for its control
* Provide an overview of how the practical steps necessary in developing the design of HR management and business process horizontally in his company
Method
The method used in this program are lectures, case discussions / articles, presentations, discussion of the film.
Target Participants
Senior managers, general managers and the management consultants.
Short courses of this discussion explores how to improve the design of core business processes to become more effective and focused on customer satisfaction, and using the experiences of the companies best practices or standards of the world, participants are expected to get an idea how to measure the effectiveness of core business processes that occurred in his company. Besides that this program helps managers to analyze business processes that are necessary for efforts to increase the effectiveness of the design process / activity in the company's core.
Main Discussion Topics
* Introduction to the understanding and scope of Business Process Management, a vertical and horizontal organization
* How to conduct business process analysis, how to do the decomposition process and the mapping process used to determine the step increase and improvement of the design process more effective and focused on customer satisfaction
* How to do the improvement of key business processes, concepts and tools (tools) which is used
Destination Short Course
After attending this program participants can expect:
* Getting a new horizon of how to manage business activities horizontally - cross-functional, thereby helping companies avoid potential fragmentation of the coordination of the core processes as it occurs in a vertical management system - a function which is generally applied
* Elaborating on the company's business processes into a hierarchical system process, so participants can determine the core processes, which in turn will become a focus for efforts to improve the quality and effectiveness of the process, including determining who should be the process owner responsible for its control
* Provide an overview of how the practical steps necessary in developing the design of HR management and business process horizontally in his company
Method
The method used in this program are lectures, case discussions / articles, presentations, discussion of the film.
Target Participants
Senior managers, general managers and the management consultants.
